The Role of Artificial Intelligence in Human Resource Development

​More than ever before, remote work or working from home has become increasingly common. This means that more work is being done online, and there is a reduced need for face-to-face or physical interactions. Also, a bulk of the duties of human resource (HR) professionals are moving online as well as being automated. According to a report by Gartner, 38 percent of HR leaders have used AI to improve the efficiency of the processes within their organization. The report further noted that many HR professionals are of the opinion that there is a need to urgently integrate AI into HR functions.

Artificial intelligence (AI), particularly generative AI, has proven helpful in improving the work of HR professionals and making them more efficient. For instance, AI technologies like predictive analytics, natural language processing, and machine learning are instrumental in helping HR professionals automate the recruitment process and conduct employee engagement and performance appraisals. More specifically, AI is helping HR professionals free up time that is spent doing mundane and monotonous tasks so they can focus on more strategic and intellectually demanding activities.

For instance, through the use of ChatGPT, HR professionals can now simplify and streamline key tasks like employee onboarding, employee surveys, and development. ChatGPT can also help HR professionals generate and curate reports, analyze content and data, and carry out day to day administrative tasks like planning meetings, taking meeting notes, sending emails, and creating schedules.

Further, AI has increased the adoption of employee-facing tools that make it easier for HR to provide more personalized services to employees. For instance, the increasing adoption of AI chatbots and tools like TalentGuard Workforce GPT can help HR professionals determine the personalized career needs of their employees and help them advance. For instance, with the use of data gathered from the live labor market, TalentGuard Workforce GPT helps HR professionals track skills that are in high demand while helping employees chart a personalized career path. This tool also helps HR monitor employees’ career progression and provides them with personalized suggestions that will help them grow in their work.

AI is also helpful in employee self-service. The adoption of employee self-service means that HR teams are no longer burdened with basic tasks like employee leave planning or assessing an employee’s paid time off. Further, employee self-service means that employees can get real-time responses to work-related responses, facilitating employee autonomy. AI tools like ChatGPT and Talkpush can provide employees with immediate answers to questions that they might have regarding specific HR procedures, company policies, and organizational culture. These tools can also provide employees with troubleshooting assistance without the need to escalate issues to management or HR.

Workforce planning is a key duty of HR professionals. It includes formulating corporate strategies involving employees and forecasting hiring needs. Conducting workforce planning manually can cost the HR department time and money. This process can be automated using generative AI tools like HR Signal and Obviously AI. For instance, Obviously AI predicts metrics like employee turnover, sales, and revenue. HR Signal, on the other hand, helps HR to get better insight into every employee’s career prospects and helps to support employee talent development.

While adopting AI in HR operations comes with immense benefits, certain challenges must be addressed. For instance, the adoption of AI without due consideration for ethical issues like data privacy might lead to various problems.

Michael Patrick Small

Shop